Privacy Policy

Last updated: June 25, 2026

1. Introduction

Oracle Studios ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use SetterFlow, our AI chatbot platform, and related services.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, password)
  • Business information (company name, website URL)
  • Chatbot configuration data (system prompts, knowledge base content)
  • Payment information (processed securely through third-party payment processors)

2.2 Information Collected Automatically

  • Usage data (chatbot interactions, message logs, analytics)
  • Device information (browser type, IP address, operating system)
  • Cookies and similar tracking technologies

2.3 Information from Third-Party Platforms

When you connect social media accounts (Facebook, Instagram), we collect:

  • Page/account identifiers and names
  • Access tokens (encrypted and stored securely)
  • Messages sent to and from your connected pages

When a customer messages your connected Page or Instagram account, we collect the following information about that customer, where available from their profile:

  • Name and profile identifier
  • Email address (when available from their profile)
  • Gender, locale, and timezone (when available from their profile)
  • The content of messages they exchange with your chatbot

This information is used to generate relevant responses, track conversations, and build the lead record shown to you in the dashboard.

3. How We Use Your Information

  • To provide and maintain our chatbot services
  • To process and respond to messages through connected platforms
  • To generate AI-powered responses using your configured chatbots
  • To provide analytics and insights about chatbot performance
  • To communicate with you about your account and services
  • To improve our services and develop new features
  • To comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

  • AI Service Providers: We use third-party AI services (OpenAI, Anthropic, Google) to power chatbot responses.
  • Platform Partners: Meta (Facebook/Instagram) receives messages you send through their platforms.
  • Service Providers: We work with vendors who help us operate our services.
  • Legal Requirements: We may disclose information if required by law.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Message history is retained for analytics and conversation context purposes. You can request deletion of your data at any time.

6. Your Rights and Choices

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Disconnect social media integrations at any time
  • Export your chatbot configurations and data
  • Opt out of marketing communications

7. Data Security

We implement industry-standard security measures including encryption of data in transit and at rest, secure token storage, and regular security audits. Access tokens for connected platforms are encrypted before storage.

8. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@oraclestudios.io
Company: Oracle Studios